Shipping & Returns Policy of Roniatic 3D crystal photo

Shipping

Our warehouse is in Shenzhen, China, and all crystals will be shipped from China.
Because the crystals are customized, we need some time to design and produce your crystal. Normally, all crystals will be dispatched within 3-5 working days of payment verification.

We ship 3d crystal photo to the following countries only

United States
United Kingdom
Canada
Australia
France
Germany
Spain
Italy
Hungary
Austria
Greece
Norway
Belgium
Sweden
Switzerland
Finland
Netherlands
Portugal
Denmark
Ireland
Iceland
New Zealand
Israel
Singapore
Japan
South Korea
Thailand
Philippines
Vietnam
Malaysia
Ukraine
Czech Republic
Poland
Lithuania
Mexico

Standard Shipping
Normally, the package will be dispatched within 3-5 working days of payment verification, and buyers in United States, United Kingdom, Canada, and Australia will receive the parcel within 10-15 working days of the package shipping. Buyers in other countries will receive the parcel within 20-35 working days of the package shipping.


All packages have a tracking number for the entire journey. After receiving the tracking number, the buyer can track the shipment of the package on the Track Order page.

Item not received
If the buyer still does not receive the package within 10 working days after the estimated delivery date ends, please contact us immediately at moc.citainor@sc, and we will arrange to resend or refund to the buyer. We will be responsible for all problems during transportation.


Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at moc.citainor@sc, we will reply you in 24 hours (not include weekend and public holidays). After your return is accepted, we’ll send you a return shipping label in 3 working days, you can return it back to following address:
Room 409, Building A, No. 44-1, Hantangshanlu,
Longgang, Shenzhen, Guangdong,
China (518115)

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at moc.citainor@sc.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resend you new package or refund your money in 3-5 working days.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancel
Sometimes, you don’t want the crystal anymore after making the payment, so please let us know ASAP after you make this decision. We will then check your order status.
If our engineer has not begun to design your 3D photo, we will fully refund your money. If your photo design is already finished, a 20% design fee won’t be refunded. If your crystal has been shipped, we cannot cancel the order. 
After the cancel is accepted, refund will be made in 1-3 working days.

Refunds
We are not able to refund the 20% design fee built into the cost of your crystal. Once your return has been received and examined, you’ll receive an email notification. Within 1-3 working days, your refund will be issued via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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